Terms of Service

Hoopler Ltd, trading as Consultiverse (Company No. 16545618, registered in England and Wales)
Effective Date: 1 January 2026

1. Acceptance of Terms

By accessing or using the Consultiverse platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and Hoopler Ltd, trading as Consultiverse ("Company," "we," "us," or "our").

In these Terms, "you" and "your" refer to any individual or entity that accesses or uses the Service, whether registered as a Consultant or as a Client (each a "User"). Unless a provision is expressly stated to apply to Consultants only or to Clients only, it applies equally to both. Where these Terms refer to "users," "parties," or "both parties," this means Consultants and Clients collectively.

2. Description of Service

Consultiverse is a professional platform that connects consultants with clients seeking consulting services. Our Service includes:

AI-powered matching between consultants and clients
Profile creation and management tools
Project tracking and management features
Communication facilitation between parties
Subscription-based premium features
Analytics and reporting tools

2.1 Introduction Service Only

Consultiverse operates solely as an introduction and matchmaking service. Our role is limited to facilitating initial connections between consultants and clients. We are not a party to, and bear no responsibility for, any engagement, agreement, or commercial relationship that may arise between users of the platform.

All contracts, quotations, proposals, statements of work, fee arrangements, and any other terms of engagement must be negotiated, reviewed, and agreed upon directly between the consultant and the client, outside of the Consultiverse platform. Users are solely responsible for conducting their own due diligence and for seeking independent legal, financial, and professional advice before entering into any agreement with another user.

Consultiverse does not verify, endorse, or guarantee the accuracy of any quotation, proposal, or contractual term exchanged between users. Any information displayed on the platform, including consultant rates, availability, and qualifications, is provided for indicative purposes only and does not constitute an offer or commitment.

3. Eligibility and Account Registration

3.1 Eligibility Requirements

All Users (whether Consultants or Clients) must meet the following requirements:

You must be at least 18 years old
You must have the legal capacity to enter into contracts
You must not be prohibited from using the Service under applicable laws
You must provide accurate and complete registration information

3.2 Account Responsibilities

All Users (whether Consultants or Clients) are responsible for the following:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorised use of your account
Not transferring your account to another person without our consent

3.3 Account Types

Each User must register as either a "Consultant" or a "Client." You may not maintain multiple accounts or misrepresent your account type. The account type you select determines which features of the Service are available to you and which role-specific provisions of these Terms apply.

4. User Conduct and Responsibilities

4.1 Prohibited Conduct

All Users (both Consultants and Clients) agree not to:

Violate any applicable laws or regulations
Provide false, misleading, or fraudulent information
Impersonate any person or entity
Harass, abuse, or harm other users
Use the Service for any illegal or unauthorised purpose
Interfere with or disrupt the Service or servers
Attempt to gain unauthorised access to any portion of the Service
Collect or harvest user information without permission
Use automated systems or software to extract data from the Service
Transmit viruses, malware, or other harmful code
Engage in any activity that could damage our reputation

4.2 Professional Standards

All users agree to:

Maintain professional standards in all interactions
Honour agreements made with other users
Provide accurate information about qualifications and experience
Respect confidentiality of shared information
Communicate clearly and professionally

5. User Content and Intellectual Property

5.1 Your Content

Each User (whether Consultant or Client) retains ownership of content they submit to the Service ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, modify, and display your content as necessary to provide the Service.

5.2 Content Standards

User Content must not:

Infringe any intellectual property rights
Contain defamatory, offensive, or discriminatory material
Include personal information of third parties without consent
Contain false or misleading information
Violate any applicable laws or regulations

5.3 Our Intellectual Property

The Service, including its design, features, and content (excluding User Content), is owned by Hoopler Ltd and protected by intellectual property laws. You may not copy, modify, or create derivative works without our permission.

6. Fees, Payments, and Subscriptions

6.1 Subscription Plans

We offer various subscription plans with different features and limitations. Current pricing and features are available on our pricing page.

6.2 Payment Terms

The following applies to all Users (Consultants and Clients) who subscribe to a paid plan:

Payments are processed through our third-party payment provider (Stripe)
Subscription fees are billed in advance on a recurring basis
All fees are non-refundable unless otherwise specified
You are responsible for all applicable taxes

6.3 Cancellation and Refunds

You may cancel your subscription at any time through your account settings
Cancellation takes effect at the end of the current billing period
Downgrading your plan takes effect at the next billing cycle

6.4 Cooling-Off Period (Consumer Rights)

If you are a consumer in the United Kingdom, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14-day cooling-off period from the date your subscription begins. During this period, you may cancel your subscription and receive a full refund.

If you access and use paid features of the Service during the cooling-off period, you acknowledge that you will have received the benefit of those features and that any refund may be reduced proportionally to reflect the services already provided. To request a refund during the cooling-off period, contact [email protected].

After the 14-day cooling-off period, no refunds are provided for partial billing periods.

6.4 Transaction Fees

Consultiverse does not charge transaction fees or commission on payments between consultants and clients. All financial arrangements are made directly between parties.

7. Consultant-Client Relationships

7.1 Platform Role

Consultiverse acts exclusively as an introduction service. Our involvement ends once a connection has been facilitated between a Consultant and a Client. We do not:

Endorse, recommend, vet, verify, or screen any Consultant or Client on the platform
Verify or validate any User's qualifications, credentials, experience, references, professional standing, identity, or capability to perform work
Verify or validate any Client's authority, legitimacy, financial standing, or ability to pay for services
Employ any Consultants or create any employment, agency, or partnership relationship
Control the terms of engagements between parties
Guarantee the quality, outcome, or delivery of services provided by any Consultant
Handle, process, or guarantee payments for consulting services
Review, approve, or validate any contracts, quotations, or proposals exchanged between Users
Act as agent, broker, or intermediary in any commercial transaction between Users

The presence of a Consultant's or Client's profile on the platform does not constitute an endorsement, recommendation, or guarantee of any kind by Consultiverse. Any ratings, reviews, or feedback displayed on the platform reflect the views of individual Users only and are not verified or endorsed by Consultiverse.

7.2 External Agreements

All contractual and commercial arrangements between consultants and clients, including but not limited to contracts, quotations, proposals, statements of work, non-disclosure agreements, fee schedules, payment terms, and any other terms of engagement, must be created, reviewed, negotiated, and executed entirely outside the Consultiverse platform. Users are strongly advised to seek independent legal counsel before entering into any such agreement.

Consultiverse shall have no liability whatsoever in respect of any contract, quotation, proposal, or agreement entered into between users, including any loss, damage, cost, or expense arising from the negotiation, performance, non-performance, breach, or termination of any such arrangement.

7.3 Client Responsibilities

It is the sole responsibility of each Client to satisfy themselves, before entering into any engagement, that a Consultant:

Holds the necessary qualifications, skills, experience, and professional competence to perform the work required
Is suitably qualified and registered with any relevant professional bodies, where applicable
Carries appropriate professional indemnity insurance and any other insurance required for the engagement
Has provided accurate and truthful information on their profile

Clients must conduct their own independent due diligence and must not rely on any information displayed on the Consultiverse platform as confirmation of a Consultant's suitability or capability. Consultiverse accepts no liability for any loss, damage, or cost arising from a Client's failure to verify a Consultant's credentials or capability.

7.4 Consultant Responsibilities

It is the sole responsibility of each Consultant to satisfy themselves, before entering into any engagement, that a Client:

Has the authority and legitimacy to engage consulting services
Has provided accurate and truthful information about the project and their requirements
Has the financial means and intention to honour agreed payment terms

Consultants must conduct their own independent due diligence and must not rely on any information displayed on the Consultiverse platform as confirmation of a Client's legitimacy or financial standing. Consultiverse accepts no liability for any loss, damage, or cost arising from a Consultant's failure to verify a Client's credentials or ability to pay.

7.5 Shared Responsibilities

All Users (both Consultants and Clients) are solely responsible for:

Negotiating and agreeing to all terms of engagement outside the platform
Ensuring all contracts and agreements comply with applicable laws and regulations
Handling all payments, invoicing, and financial arrangements directly
Resolving any disputes that arise from their engagements
Obtaining appropriate insurance cover where applicable

7.6 Disputes Between Users

We are not responsible for mediating or resolving disputes between consultants and clients. Any disputes arising from engagements facilitated through initial introductions on the platform must be resolved directly between the parties involved, or through appropriate legal channels. Consultiverse shall not be joined as a party to any such dispute.

8. Disclaimers and Limitations of Liability

8.1 Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8.2 No Guarantee of Results

We do not guarantee to any User (whether Consultant or Client):

That Consultants will find suitable Clients, or that Clients will find suitable Consultants
The quality or outcome of any consulting engagements entered into between Consultants and Clients
The accuracy of information provided by any User on the platform
Continuous, uninterrupted, or error-free service

8.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOOPLER LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

9. Indemnification

Each User (whether Consultant or Client) agrees to indemnify, defend, and hold harmless Hoopler Ltd, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses arising from:

Your use of the Service
Your violation of these Terms
Your violation of any rights of another User or third party
Your User Content
Any consulting engagement or commercial arrangement you enter into with another User, including any contracts, quotations, or agreements negotiated outside the platform

10. Termination

10.1 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in your settings.

10.2 Termination by Us

We may suspend or terminate your account if:

You violate these Terms
You engage in fraudulent or illegal activity
You fail to pay applicable fees
We discontinue the Service
Required by law

10.3 Effect of Termination

Upon termination:

Your access to the Service will cease immediately
We may delete your User Content
You remain liable for any outstanding fees
Provisions that should survive termination will remain in effect

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

11.2 Jurisdiction

The courts of England and Wales shall have exclusive jurisdiction over any disputes arising from or in connection with these Terms or the Service.

11.3 Alternative Dispute Resolution

Before commencing legal proceedings, parties agree to attempt to resolve disputes through good-faith negotiation. Where applicable, disputes may also be resolved through binding arbitration in accordance with the rules of the Chartered Institute of Arbitrators (CIArb).

12. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms and changing the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

13. Contact Information

For questions about these Terms, please contact us:

Hoopler Ltd, trading as Consultiverse
Email: [email protected]
Support: [email protected]

Additional Provisions

Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Hoopler Ltd regarding the Service.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights without restriction.