Cookie Policy
Last updated: 14 March 2026
Hoopler Ltd, trading as Consultiverse (Company No. 16545618, registered in England and Wales)
Effective Date: 1 January 2026
1. What Are Cookies
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give site owners useful information.
2. How We Use Cookies
Consultiverse uses cookies and similar technologies on both our marketing website (consultiverse.ai) and our application platform (app.consultiverse.ai). We use four categories of cookies:
2.1 Essential Cookies
Always active - These cookies are required for the platform to function and cannot be disabled.
- Authentication and session management
- Security features and CSRF protection
- Core platform functionality
- Cookie consent preferences
Legal basis: Legitimate interest - necessary for the operation of the Service.
2.2 Functional Cookies
These cookies remember your preferences for a personalised experience.
- Dashboard layout and customisations
- Language and currency preferences
- Display settings
Legal basis: Consent - you can enable or disable these via the cookie consent banner.
2.3 Analytics Cookies
These cookies help us understand how visitors use the Service so we can improve it.
- Google Analytics (page views, session duration, user journeys)
- Performance metrics and error tracking
- Feature usage patterns
Analytics data is anonymised and aggregated. We do not use analytics cookies to personally identify you.
Legal basis: Consent - you can enable or disable these via the cookie consent banner.
2.4 Security Cookies
These cookies provide enhanced fraud detection and security monitoring.
- Suspicious activity detection
- Brute-force login protection
- Platform safety monitoring
Legal basis: Consent - you can enable or disable these via the cookie consent banner, though we recommend keeping them enabled.
3. Third-Party Cookies
Some cookies are set by third-party services that appear on our pages:
| Provider | Purpose | Privacy Policy |
|---|---|---|
| Google Analytics | Website analytics and usage reporting | Google Privacy Policy |
| Stripe | Payment processing and fraud prevention | Stripe Privacy Policy |
| Sentry | Error monitoring and anonymised session replay (text masked, media blocked) | Sentry Privacy Policy |
4. Managing Your Cookie Preferences
You can manage cookies in several ways:
4.1 Cookie Consent Banner
When you first visit our platform, you will see a cookie consent banner where you can accept all cookies, reject non-essential cookies, or customise your preferences by category. You can change your preferences at any time.
4.2 Browser Settings
Most web browsers allow you to manage cookies through their settings. You can usually find these in the "Options," "Settings," or "Preferences" menu of your browser:
4.3 Google Analytics Opt-Out
You can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.
Please note that disabling essential cookies will prevent the platform from functioning correctly. Disabling other cookie categories may reduce the quality of your experience.
5. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. We will post the updated policy on this page and update the "Last Updated" date.
6. Contact Us
If you have questions about our use of cookies, please contact us:
Hoopler Ltd, trading as Consultiverse
Email: [email protected]
Data Protection Officer: [email protected]
For more information about your data rights, see our Privacy Policy.